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Refund policy

Returns

Our return/refund policy lasts 30 days. If 30 days have gone by since your purchase, we may be able to offer you an exchange or store credit - please contact us for more details if required.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Unfortunately we are unable to except returns or exchanges on the following items:

  • Gift cards
  • Sale or clearance items
  • Items that have been worn and/or used
  • Custom made, personalised, or altered products

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days, minus a 10% restocking fee.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.  If this yields no results, next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at koby@digbyhandmade.com.au

 

Exchanges (if applicable)

We only replace items if they are defective or damaged when received. If you need to exchange it for the same item, first send us an email at koby@digbyhandmade.com.au. You will then need to send your item to: 8 Cavalier St, Bentleigh East, Victoria, AU, 3165.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 8 Cavalier St, Bentleigh East, Victoria AU 3165

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. If we don’t receive your returned item, we will not be able to proceed with the refund or exchange.